Questions, answered.
The essentials before you book, with 24/7 help when you need a person.
Can I book without creating an account?
Yes. You can search and book without signing in. Your customer account keeps future and previous booking details together when you want them.
What licence information do you ask for?
For self-drive searches, select whether you hold an AU/NZ or International licence. Final licence acceptance and document requirements are confirmed against the applicable rental terms.
Is there an age requirement?
The booking search records whether the driver is aged 21–24 or 25+. Vehicle-specific eligibility and any applicable conditions are confirmed before handover.
How are vehicles matched to my booking?
Master Ride checks your requested dates, rental type and passenger count, then removes vehicles already booked, held, under maintenance or manually blocked for that period.
Can I choose self drive or a driver?
Yes. Choose Self Drive or With Driver at the start of your search. Only vehicles enabled for that travel type are returned.
How do I manage an existing booking?
Use your customer account for booking history and trip details, or use Manage Booking when you have a booking reference.
Can I get help outside normal business hours?
Yes. Master Ride provides 24 hours · 7 days help on +61 426 242 822.